@Josie165 Hi, sorry you have to write a less than wonderful review for your guest.
I'm not sure what you are waiting for - it seems clear this guest is not going to pay for a broken toaster or wall damage ? scuffed up a bit? What does that look like. Strange, how do they break a toaster? your toaster looks very sturdy in the pic. And if they messed up the dark walls really bad you'll have to paint?? Was it luggage banging or people damage?
So I'd ask you - Were they good with all the house rules? how was communication? All the other things count too - so take all that into account - and remember appliances do break/wear out unless they cut the electric plug off or something so strange.
So if Airbnb pays you on the Resolution Claim does that change how you review this guest? That would not impact it for me - you are reviewing this guests, are they responsible, honest because what they do or get away with doing they will indeed learn from -- what happens as result of their actions.
Guess I'd say you were disappointed that there was damage left by this guest and no responsibility taken for it. Other hosts will understand that they broke or damaged something and didn't pay....and that would certainly be a red flag that I'd not want to host them....regardless whether they paid or not..... for many hosts it is all depending on the amount of cost to you as the hosts.
If you gave more details: Are these terrible guests?? just messy, kids/ wall scraps or extreme and never again guests? like cost of damage, $40 vs. $400 ++ then I guess that requires a review saying - Left damage to an appliance & had to do major painting following their stay and I would not host them again. That says it all! Hope I didn't confuse you - but, wear and tear are gonna happen and sometimes its just the end for an appliance, also, some people are really rough on things, and have little respect for your things - I think many feel they paid so just don't treat things with much respect and some are living like pigs....
feel free to post your ideas on the review before and we can help you better in writing.
peace & happy hosting