Hi, HELP PLEASE!!
--I have a private room in my home and someone book for 59 nights. I like short term reservations but she will work here so she booked 59 nights. When she booked, Christie texted me and ask my home and then she said, the nurse company makes a payment, and I said okay.
--and another profile (her name is Meaghen) made a payment for 59 nights and Christie and Meaghen texted me at the same time, so Meaghen is from the Nurse Company. And Meaghan texted me and said Our worker Maghan will stay in your home. Meaghen and Christie profiles have good comments and I accepted.
-- I thought Christie will stay in my home. and then, the last day Christie texted me and ask a question (1 day before check in she asked and I said NO), and I confused because of her massage, and I asked who will stay in my home. Christie said; Sarah will stay (a different woman). I have no idea about Sarah and she doesn't have a profile in Airbnb. and she came today, and I didn't like her. she is making a noise and she is rude. I don't want to see her in my home 59 nights, how can I cancel this reservation, I don't want to pay any penalty because I did not know she will come. I always check good comments on guests' profiles before accepting reservations. What can I do now? I am living in this home too. I am a little bit scare from her. She doesn't look a good guest and 59 nights, she can make a trouble for me. she doesn't care about my home rule.
Please help.