I have some guests that have been staying with me a month and would like to extend for another month as they are still waiting for their new home to be finished. There Is a 3 day reservation in the middle of the requested time frame, they are with a toddler and have had to put together a crib, I would like to help the but it seems a cancellation would result in losing my Superhost status. I have done the research on acceptable reasons to cancel, it seems I am stuck - I also tried to get in touch with Airbnb and I have had no response to date. All my reservations are important, so I am not trying to get it out the other reservation in order to earn more money, it is to help them out and minimize the disruption of having to move again and live somewhere temporarily.
Someone suggested I offer the 3 day booking some money to cancel, I have not done this. This individual has not answered any of my other messages (a common and frustrating issue....though I ask people to add the app and check for messages)
If you have anything to share or had a similar issue thanks in advance.
Happy Hosting to all,
Bex in BC