Lost property

[Gudrun0]

A valuable item has been found in our apartment that does not belong to us. By a processs of elimination we think know who left it; they stayed in the apartment over Christmas. How do I contact them by email to ask them if it is theirs?

[Cynthia-and-Chris1]

I would contact them through the Airbnb messaging system.

[Sally150]

Hi there, we have found a child's soft toy recently.  The email address has expired.  Does anyone know how to contact the visitors?

Thanks!

Sally

[Scott80]

The only other way to contact would be by the phone number in the confirmation. I would hold it for 30 after the guest checks out and then discard it, if it is not claimed. 30 days is a pretty standard policy for nominal value lost property.

[Mark26]

Yes... but she did say that this item of nominal value is valuable.

[Scott80]

@Mark26 sorry should have specified that I was responding to @Sally150 who was asking about a lost soft toy. Obviously, if the item is extremely valuable you should turn it in the Police or Government Unclaimed Property Office.

[Sally150]

Thanks, it looks like one of those soft toys that has no value except to the wee one who lost it...