I saw that someone left me scores 1 in all sections, except in overall. I can't see who.
Contacted the AirBnb and no help. Once you receive score one it is impossible to have good scores especially because I am hosting during the 2 summer months, about 4-5 groups per year.
Guests never said anything, from all guests I have excellent scores and everybody were pleased and told me that everything was great.
But someone came home and reviewed all scores 1???
How is that working? what means score 1 ? You would have to have a cave, with rats and completly wrong description to have 1.
This was just bad and malicious people who did this because they don't like my skin color or nationality or... something.
Doesn't really matter, the point is AirBnb don't want to delete this, don't want to contact these people and ask what was the reason for such a CATASTROPHIC score.
There has to be some kind of control, to protect the hosts from malicious reviews by simply clicking.
The host will never give bad reviews to guests, even if deserved as we are in the buisness of renting and you want your costumers happy and coming back. They will not come back if I review them 1,2,3,4. Nobody wants to hear that they been noisy or dirty, or...
So the hosts are in much worse position and AirBnb is just making money on both but don't want to protect the host.
If the guest is unhappy with something HE HAS TO CONTACT THE OWNER and inform about the issue and give him/her the chance to help or rectify the defect. Othervise guests should not be allowed to score 1, 2 and 3 !
Only scores 4 and 5 should be allowed without explanation as they are good scores.
In this way AirBnb would protect hosts from bad and malicious people who are doing this just to hurt your listing (for some reason).
There are always going to be bad people and there is nothing we can do about that, but we can do some control measures to prevent (or at least reduce) the simplicity of bad people'e influence on this communiy.
