Here's the thing; I have instant book turned on and run a fairly tight operation in The Blue Mountains of the greater Sydney area. I've held my Superhost status since I was first eligible and strive to meet guests demands irrespective of the occasionally bloated expectations they have. After I received 40 positive reviews, I checked the option that meant only guests with positive reviews could book. I had some genuinely bad experiences and didn't want to have to disable instant booking as per AirBnB's threat to diminish the visibility of your listing if you do.
Well, since enabling this "only guests with good reviews may book" option, virtually all bookings still come from people with no reviews. The problem here is that because instant book is turned on, I am still having problematic guests who can't or refuse to read my listing book - which means I have to cancel their bookings and get penalised for doing so. Essentially, if I turn off instant booking I get penalised, however, if I leave it on - I get penalised by cancelling bookings through guests that have not read my listing properly.
I'm at a complete loss of what to do.
Has anyone else experienced similar?