Payment Pending - FOREVER!

Trisha8
Level 1
Fayetteville, NC

Payment Pending - FOREVER!

Had a long term guest leave on the 5th of August and their payment still shows as PENDING.  When will this be released? 

 

There really should be a way for hosts to contact Airbnb about these important issues - a direct help desk, something?

 

Please reply Airbnb.... or anyone who may know the answer???  Helllllloooooo.....

3 Replies 3
Stephanie6
Level 10
Boulder, CO

Hi @Trisha8, This happened to me and it was fixed very quickly when I contacted airbnb.

 

Use this information to contact airbnb:

 

https://community.airbnb.com/t5/Hosts/Contact-Airbnb-A-Community-Help-Guide/td-p/16165

 

Christian119
Level 1
San Diego, CA

I'm having same issue 10 days late payout from Airbnb! WTF! 5 calls to CSR and no movement on the problem and never got a callback either...

Save your breath trying to call.  These airbnb people are incompetent. I wonder if putting a few reserved guests on the street would initiate some action?