Problems With AIRBNB Case Managers Not Responding

[Colleen2]

Has anyone had problems trying to get in contact with a case manager assigned to a case?   We had a guest which required us to contact AIRBNB.  We were assigned a case manager who refused to respond to our emails.  Phone calls to AIRBNB's emergency line don;t work since once a case manager is assigned, that person has to deal with the case.   We can't contact that person;r supervisor since they won't give us the information.    No one from AIRBNB will respond.   Any suggestions on how to bypass tghis ridiculous system and get action?   Very frustrated.

Thanks

[David126]

Tyr posting on the ABB Twitter and Facebook feed.

[Diane364]

good luck with that! All they're going to say is "we have people in the right department looking into this"

[Sean433]

@Diane364 

Hi Diane, what happened to your profile?