Property Sold = old reviews Hurting New Property rentals and confusing guests

Dylan14
Level 1
Pemberton, Canada

Property Sold = old reviews Hurting New Property rentals and confusing guests

I understand that Airbnb is about people and not the properties we provide but an old (sold property) listing of ours is causing confusion with our guests... mostly due to the location/logistics within reviews.  Old property and reviews were not close to amenities etc and the New property is 5 secons from everything but guests are reading the old reviews and thinking we are not being transparent in the description of the new place... even though I have made a note in bold in the new description.   All the reviews are great - but would LOVE to delete the old property reviews as it is a hinderance to our new place/rentals.  Any tricks - please lmk!  Thanks! Dylan

Ps: The old property sits unlisted but reviews remain

2 Replies 2
Karen-and-Brian0
Level 10
Bragg Creek, Canada

Hi @Dylan14 Wow, you have very nice listings!! 🙂 As you get more & more reviews from your new place(s) the old ones are getting pushed lower and lower and may not matter anymore, and the description of which listing the review is for is clearly noted on them - alhtough I do know a lot of people don't bother to read. If you'd like to try to get them removed, best to contact Airbnb & see if that's possible. I don't think there's any way you can do that yourself. Best of luck - Karen

Thanks Karen!  Appreciate the feedback - I thought that might be the only way.  Cheers! Dylan