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  • Re: Review Process as a Guest - as of March 2021
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Review Process as a Guest - as of March 2021‌🐣‌

Emilia42
Emilia42 in
Orono, ME
Level 10
‎28-03-2021 01:42 PM
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For those who have never stayed as a guest, here is a snapshot of the review process when completed in March 2021. I completed this review on a laptop and accessed the review from the e-mail prompt that Airbnb sent after my stay.

 

E-mail from Airbnb asking to review. Note: if you click on a star with your curser, that will populate the star rating on the first step of the review, but it can be changed. 

Email.png

 

 

First step - Choose an overall star rating:

 

Step 1.png

 

 

If giving a 3 star or below a "Report unsafe behavior" link will appear:

 

Step 1 3star or under.png

 

If giving a 4 or 5 star, the next step will be to choose 'compliments.' This step is optional and can be skipped. If giving a 3 star or below, this step is not an option.

 

Step 2 if 4 stars or above.png

 

The next step is to describe your trip: 

 

Step 2 if 3 stars or below.png

 

Then choose a star rating for the 5 subcategories. Cleanliness, Accuracy, Check-in, Communication, Location, and Value. 

Step 4.png

 

 

Note: If you choose a star rating of 4 or below for any subcategories it will ask you to choose from a list of possible reasons and add detail. Examples:

 

4 or less cleanliness.png

4 or less communication.png

4 or less value.png

 

If you give a 5-star overall rating but a 4 star in any of the subcategories, you will get this message. You have the option to change the overall rating or ignore it.

 

Step 4 if stars don't match.png

 

Next is the private note to the host: 

 

Private Review.png

 

Next, the public review:

 

Public Review.png

 

 

This concludes the review.

 

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Re: Review Process as a Guest - as of March 2021

Emilia42
Emilia42 in
Orono, ME
Level 10
‎28-03-2021 01:44 PM
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After the review is finished/submitted, you are asked to confirm a few more details. This is optional and you do not have to complete this step.

  

After review - confirm more detail.png

What Amenities.png

 

What Kitchen Amenities.png

 

essential amenities cont..png

What essential amenities.png

 

Everything as expected_.png

 

Areas to work out or relax.png

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Re: Review Process as a Guest - as of March 2021

Ricardo85
Ricardo85 in
Rio de Janeiro, Brazil
Level 10
‎28-03-2021 01:59 PM
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@Emilia42 

 

Asking guests if they have found certain amenities is a great way for Airbnb to check if the listing is accurate.

 

Ricardo

 

Se você achou esta resposta útil não deixe de dar um "Like".

Meu Perfil.

Coloque "@Ricardo". Assim eu recebo uma notificação.

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Re: Review Process as a Guest - as of March 2021

Emilia42
Emilia42 in
Orono, ME
Level 10
‎28-03-2021 02:04 PM
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@Ricardo85 Yes, very true. Although, in this particular instance I was reviewing a stay in a tent. So obviously there was no lock or hot water. I do wonder if multiple "no's" for these essential amenities will flag the listing and create an issue for the host?

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Re: Review Process as a Guest - as of March 2021

Ricardo85
Ricardo85 in
Rio de Janeiro, Brazil
Level 10
‎28-03-2021 02:13 PM
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@Emilia42 

 

But for each "No" they can compare with what is configured in the listing. At least technically this is possible.

 

Ricardo

 

 

Se você achou esta resposta útil não deixe de dar um "Like".

Meu Perfil.

Coloque "@Ricardo". Assim eu recebo uma notificação.

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Re: Review Process as a Guest - as of March 2021

Ann72
Ann72 in
NY, NY
Level 10
‎28-03-2021 04:21 PM
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@Emilia42  Confirm a FEW more details?  Why not just have the guest write our listing for us?  😂

 

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Re: Review Process as a Guest - as of March 2021

Emilia42
Emilia42 in
Orono, ME
Level 10
‎28-03-2021 04:26 PM
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@Ann72 Ha, I don't understand the Airbnb exec's obsession with working out?! There is literally an entire page on areas to relax or work out. The relaxing I can understand, but work out?! 

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Re: Review Process as a Guest - as of March 2021

Ute42
Ute42 in
Germany
Level 10
‎28-03-2021 01:53 PM
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.

@Emilia42   

 

Thank You for the great work.

 

The review process ist better than expected. It's been worse in the past.

 

 

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Re: Review Process as a Guest - as of March 2021

Emilia42
Emilia42 in
Orono, ME
Level 10
‎28-03-2021 01:58 PM
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Thanks @Ute42. I agree. In my opinion (as a guest and a host) Airbnb is going out of the way to ensure that guests rate their hosts with 5 stars.

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Re: Review Process as a Guest - as of March 2021

Emilia42
Emilia42 in
Orono, ME
Level 10
‎28-03-2021 02:00 PM
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Also, note that in the optional provide-a-few-more-details section there is no mention of masking, or enhanced cleaning.  

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Re: Review Process as a Guest - as of March 2021

Beth80
Beth80 in
State of Roraima, Brazil
Level 10
‎28-03-2021 02:16 PM
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@Emilia42. Thanks for sharing this. It's good to know what the guests are being asked. It would be nice if Airbnb would share more of this information with us.  Interesting how no mention is made of masks or enhanced cleaning.  

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Re: Review Process as a Guest - as of March 2021

Kat162
Kat162 in
Nova Scotia, Canada
Level 6
‎29-03-2021 04:11 AM
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Completely agree @Beth80 !
Would it not be lovely if Air BNB created an option for hosts to regularly view what @Emilia42 has shared with us!?
Unless hosts are able to travel using Air BnB, we are left in the dark regarding what is asked during the review process, what a confirmation email from Air BnB looks like and what information is highlighted in said confirmation. It would also be lovely to know what info is highlighted in the pre-stay email reminders --- is Air BnB directing guests' attention to the House Manual, Rules and Check-in Time?

Air BnB is always improving these displays - each time I can travel (perhaps every 6 -12 months) the reviews, confirmations, and infor highlighted appears different. Being able to preview these (like we can our own listing), would only help hosts be more in-tune with the guests' experience and perhaps even strengthen our own listings.

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Re: Review Process as a Guest - as of March 2021

Lawrene0
Lawrene0 in
Florence, Canada
Level 10
‎28-03-2021 02:18 PM
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Really glad to see the language isn't so negative as it was last August (the last time I stayed as a guest), @Emilia42 . 

This is an improvement. 

Thanks so much for posting!

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Re: Review Process as a Guest - as of March 2021

Sarah977
Sarah977 in
Sayulita, Mexico
Level 10
‎28-03-2021 02:54 PM
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@Emilia42  Thank you for sharing this. It does seem like an improvement, except for this:

 

If you give a 5-star overall rating but a 4 star in any of the subcategories, you will get this message. You have the option to change the overall rating or ignore it.

 

🤔

 

It should worded the exact opposite- "If you gave a 5 star rating in the subcategories and a less than 5 star rating in the Overall rating....." because that is the most common thing that happens and that hosts find bamboozling and distressing, since only the Overall rating seriously matters.

 

 

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Re: Review Process as a Guest - as of March 2021

Emilia42
Emilia42 in
Orono, ME
Level 10
‎28-03-2021 03:02 PM
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@Sarah977 That is actually my wording. The Airbnb text says "Is this right? You rated your overall stay lower than you rated it in at least one subcategory. Do you want to change your overall rating?"

 

I strongly believe that many stays can be 4 stars overall while still excelling in cleanliness, accuracy, value, communication, and location. But I do bet that since Airbnb added this option/prompt there have been many fewer hosts who have experienced the dreaded 4 stars overall. I have certainly seen less talk about it here on the forum in the last few months. 

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