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‎26-12-2015 05:39 PM
Thomas12
Level 1
London, United Kingdom
‎26-12-2015 05:39 PM

Reviews

We took a booking, and then a few months before the guest was due to arrive, we accidentally delisted our account! That was fixed, and all our bookings were reinstated, and our guest continued to stay with us and has just left. However, showing as their review on our website, is the simple statement "the host cancelled this booking etc...". How do we get this corrected and removed from our profile, and ensure the guest (who had a good enjoyable stay with us) is asked to leave a proper review?

 

Thanks


Tom

‎26-12-2015 05:39 PM
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2 Replies 2
‎26-12-2015 06:27 PM
Dave-and-Deb0
Level 10
Edmonton, Canada
‎26-12-2015 06:27 PM

Hi @Thomas12,

 

Contact Airbnb.

 

Cheers

 

Dave

David

Superhost Ambassador ~ Host Club Community Leader ~ Community Expert ~ Experienced Co-Host

‎26-12-2015 06:27 PM
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‎26-12-2015 06:29 PM
Marit-Anne0
Level 10
Bergen, Norway
‎26-12-2015 06:29 PM

You are likely to need technical support from airbnb again.  

‎26-12-2015 06:29 PM
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