I don't see airbnb gettting involved in how well you play with others and if you got some unfair reviews. At least we get to write a public response to our reviews - it's kind of exhausting the personal interaction aspect for frankly not a lot of money. Other hosts in worse locations get better feedback and more praise than we do for the same or much less efforts and their flaws are overlooked but get five star ratings - I think these hosts many of whom are operating illegally are more glamorous than we are as hosts and we have a very sparsely furnished apartment with no clutter but hopefully exactly what is needed and no more - it's been paid for from my brother's salary and my own things so we really can't afford things like armchairs. I am lucky to get the guests that I do who generally are kind but some are a bit ... peculiar - sometimes I feel like they are testing us or sending us a message. I have no idea how much longer we can keep going. We put in very stringent checkin times and checkout times and some instant bookings seem to ignore that which means Airbnb will cancel us if we cancel the instant bookings but the neighbors in the building may object and my brother is incredibly exhausted from work and can't handle late night checkins. We actually want to stop doing it but we need the money.
Despite damaging "micro" aggressions, I have to keep hosting becuase my mother personally guaranteed a monthly payment of $6000 and growing and other ongoing expenses that are too much for her - she is spending her social security on these expenses and can't afford a dentist.
I'm super tired from a medical issue and right now if we got bad reviews, I wouldn't even care. I am so exhausted and my mother has disintegrated in the last few days when I talk to her on the phone for having to step in for me and my brother which she should not do. She is so completely tired that she gave her only key to a guest for an apartment that needs to be fixed up. Astonishing. She once signed a lease without reading it so this is just ....