That caused $18K in damage - and then left her a low rating
Read more: http://www.dailymail.co.uk/news/article-5505351/Homeowner-claims-Airbnb-guest-caused-18K-damage.html...
They have homeowner's insurance on the house, but they say it does not cover short-term rentals.
Airbnb offers homeowners The Million Dollar Host Guarantee, which covers up to $1million in damage to properties listed on the service's site.
But the San Antonio couple are not convinced that they would be fully compensated.
After Chelsea’s repeated calls to Airbnb, the company responded to her this week with a written apology, which DailyMail.com obtained on Thursday.
‘Our original handling of this case did not meet the high standards we set for ourselves. We apologize to our host for the delay,’ the statement read. ‘We have zero tolerance for disruptive behavior like this, we permanently banned this guest from our platform, we are fully supporting our host under the $1 Million Host Guarantee program, and we reached out to law enforcement to offer our assistance.’
David
