Hi, to everyone. It's my first post here. And I would like to know your opinion on the following situation
The apartment is my mother's apartment. She meets the guests and give the keys. I help with the maintenance. The account is registed on me. All comunnication come through me. But today an american guest canceled his booking after two hours after he booked. He requested for the full refund. The reason he specifed was, that as I can't meet him by myself, he is "not comfortable dealing with third parties, other than the host for AirBNB." He wrote that dealing with my mother (recieving the keys) makes him uncomfortable.
I accepted his request for the full refund, and explained him, that apartment is rulled by two hosts - me and my mother
Did anyone have such a problem?