Very slow payouts

Answered!
Mark398
Level 3
Buckfastleigh, United Kingdom

Very slow payouts

Hi, I am in UK - I am really really fed up, frustrated and angry at the payout system from AirBnB.

 

The payouts have become really late and I have to chase and chase AirBnB to get them at all. I have actually stopped taking new bookings as this is so bad. Just wondering whether other people are having the same issue, particularly in the UK?

 

If so, I'd love to hear from you, as I note that AirBnB is regulated in the UK by the Financial Conduct Authority. If there is a pattern of bad behaviour on late payouts, I am minded to raise a formal complaint with the UK FSA - AirBnB no doubt think I am powerless.

 

Well, I am prepared to take them on with the FSA unless they get their act together. In this day and age it SHOULD NOT take over 14 days or more to get a payout from when it due. Really bad.

Top Answer
Katie
Community Manager
Community Manager
London, United Kingdom

Hi @Laura1920 @Steve41 

 

I'm so sorry to hear you've had this issue. Could you let me know if you've now received your payouts and/or if you can see them scheduled in your Transaction History?

 

As you may have seen on other threads around the CC lately, there was a technical issue which affected payouts due between 18-20 July. The Payments team identified the issue and it is now fixed, so if you still can't see any record of the payment in your Transaction History then it could be that your payment is being affected by a different issue, so do let me know.

 

View Top Answer in original post

150 Replies 150

Hi there. 

Yes we are experiencing exactly the same difficulties. I expected a lot of money today as none was received last week.  Sadly no payment arrived.  Also the last payment came from Citibank ire.  

Lizzie
Former Community Manager
Former Community Manager
London, United Kingdom

Hey @Alan496,

 

Sorry to hear you are still waiting for your payment, can I check how long it's been since your guests checked in? 


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@Clare248 @Lee448 @Alon1 @Alan496 @Lizzie 

My last payout was the same as you. 5 days late and citibank payment Ireland.

This week is the same. My guest is checking out today and I have yet to be paid for his stay. Doesn't make sense to me. 

I completely agree with you.  We really should hade been told about the change.  I had  got used to the quick payments before whereas now I will check each and every payment in case anyone goes missing.   It’s difficult to budget.  

Lee448
Level 1
Leeds, United Kingdom

In the Ukraine had no problems at all receiving payments typically by faster payments service ahoeever my last 3 payments took over a week Comtacted Airbnb as a super host and was given the usual spiel about it could take 5 business days and were no help at all When I received the payments late I noticed the bank has changed to Citibank Ireland and the account no and sort code were new this would explain the late payment but why don’t their customer advisors know? A week later I am now waiting another 5 days for a payment Airbnb are not being straight with those who essentially bankroll their bisiness

Clare248
Level 2
Hawarden, United Kingdom

Thanks for the comments, this really is not acceptable for our payouts to take so long

Susan17
Level 10
Dublin, Ireland

On January 21st of this year, Airbnb's Payments Terms of Service were updated to state that for all transactions on and after March 25, 2019, the Contracting Entity for hosts whose country of residence is in the European Union, would be Airbnb Payments UK or Airbnb Payments Luxembourg, as notified to you at the time of checkout or by other appropriate means. (Presumably, this was in line with the original Brexit date of March 29th)

 

Meanwhile, on March 19th, US giant Citigroup - one of the world's leading investment banks - announced that it would be scaling up its Irish operations, and clients unable to conduct business through its UK entities after Brexit, would instead be able to access its products and services through Citibank Europe plc, which is HQ'ed in Dublin, and is a subsidiary of Citibank Holdings Ireland Ltd.

 

Uk-based Citibank International Ltd had already merged with Citibank Europe plc in 2016, so the fact that many UK hosts are now reporting that they're being paid through "Citibank Ireland" would appear  to indicate that the UK payment operations have indeed been relocated as a result of Brexit implications.

 

There's also now a branch of Citibank Europe in Luxembourg, that was recently established as Britain was expected to lose financial passporting rights, which allow banks with a base in the UK to sell products and services to customers and financial markets across the EU, after Brexit. 

 

According to Luxembourg’s commercial register, Airbnb Payments Luxembourg SA was registered on 4 January of this year, and focuses on the issue, acquisition, distribution and exchange of electronic money, and the provision of payment services.

 

"Citibank Eire" is a bit of a conundrum though, as that's not listed on the most recent register of Citigroup's "significant subsidiaries", which was posted on December 31, 2018, in accordance with SEC rules. That said, neither is Citibank Luxembourg, so it's quite possible the reason for that is that they were both created after the list was published. Seems a little incongruous that a non-native company would use the traditional Gaelic term "Éire" in its title though, regardless of whether it's based in Dublin or Luxembourg. 

 

From one corporate tax haven, to another... Airbnb sure don't do things by halves when it comes to sheltering their profits. 

 

Alon1
Level 10
London, United Kingdom

@Susan17 

 

Thank you for your informative report as always!

You're welcome @Alon1 😉

Excellent and thorough response. Thank you for it.

Susan17
Level 10
Dublin, Ireland

In other news, Citigroup/Citibank have been getting themselves in quite a bit of bother in recent times... 

 

"One of three British traders acquitted of using an online chatroom to fix prices in the foreign exchange market is suing Citigroup Inc., claiming his former employer “fabricated” a baseless case against him to limit damage to the bank from a government antitrust investigation"

https://www.bloomberg.com/news/articles/2019-10-02/trader-ramchandani-sues-citigroup-for-malicious-p...

 

"A U.S. bank regulator has fined Citibank (C.N) $70 million for failing to address shortcomings in its anti-money laundering policies"

https://www.reuters.com/article/us-citigroup-fine-idUSKBN1ET25A

 

The Central Bank of Ireland (CBI) has fined Citibank €1.3m for six breaches of the Code of Practice on ‘Lending to Related Parties’.

https://www.independent.ie/business/irish/citibank-fined-1-3m-by-central-bank-for-breaches-of-code-o...

 

"Citibank Fined $100million For Manipulating Key Global Interest Rate"

https://fortune.com/2018/06/16/citibank-fined-libor-settlement/

 

CitiGroup Violation Tracker
Penalty total since 2000:  

$24,924,780,721

https://www.goodjobsfirst.org/

 

I’m hosting less than 5 miles from their US headquarters and my payments have gone from next day arrival to 5-7 days. It’s untenable, and unconscionable for them to hold funds to make interest. The overdraft fees alone this week are killing me. What angers me is they thought they could make this change without creating serious hardship for all of us who built their business for them. I’m not sure why I wouldn’t revert to a long term rental where I can depend on a check on the first of the month, and leave the Airbnb business to all the corporate and wealthy landlords that have commercialized the whole product now anyway, robbing it of what made it cool in the first place. I’m here for bringing hotels and bed and breakfasts back.

Susan17
Level 10
Dublin, Ireland

Airbnb Payments UK Ltd

Suite 1, 3rd Floor

11-12 St.James’s Square

London,

SW1Y 4LB

 

+44 203 318 1111

 

legal.payments@airbnb.com

 

Company Number: 09392688

 

Airbnb Payments UK Limited is authorised and regulated by the Financial Conduct Authority (FCA) as an Electronic Money Institution with reference number 900596.

 

FCA Head Office:

12 Endeavour Square,

London, E20 1JN. 

 

 +44 (0)20 7066 1000 

 

consumer.queries@fca.org.uk

 

https://www.fca.org.uk/about/the-fca

Susan17
Level 10
Dublin, Ireland

Airbnb Payments Luxembourg SA

4, rue Henri Schnadt,

L-2530 Luxembourg

 

Any complaint relating to any loss, theft, misappropriation or unauthorized use in connection with Airbnb Payment Services, or unauthorized or erroneous transactions, can be addressed to the supervisory authority of Airbnb Payments Luxembourg, the Commission de Surveillance du Secteur Financier (CSSF). Luxembourg

 

CSSF

Postal address (P&T):

L-2991 Luxembourg

 

Address (Head office):

283, route d’Arlon

L-1150 Luxembourg

 

Tel.: (+352) 26 25 1 - 1 (switchboard)

Fax: (+352) 26 25 1 - 2601

 

direction@cssf.lu

 

Telephone directory (only in French)

 

Email addresses for specific

purposes (only in French)

 

https://www.cssf.lu/en/about-the-cssf/

 

Susan17
Level 10
Dublin, Ireland

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