Did anyone get an answer to their queries about what 'checkpoint' means against a pending reservation? It's not listed or explained anywhere on the Help pages.
I have a guest who wants to book but I can't either accept his enquiry or pre-approve him because the dates are blocked in my calendar. They are blocked by that guest's pending reservation! On the calendar it says pending verification, but his profile says he is fully verified.
What can I do to resolve this circular problem? Needless to say, there seems to be no way of referring it to Airbnb, all the email and phone numbers seems to have disappeared and my last several enquiries, sent over the last few months, have all gone un-answered, so I am not exactly hopeful that they will spot the problem and sort it out for me!
It's getting a bit ridiculous that you can't even contact Airbnb to make a booking 😞
Anyone have any advice?
@Helen0 Based on a somewhat similar (though not exactly) situation with my own listing a few weeks ago, my guess would be that the booker's previously submitted payment method hada problem (expired credit card, lapsed PayPal account, and so on). Until the booker an alternate payment method, the dates will remain blocked for (I think) up to 48 hours. I found this incredibly annoying, as this was a near-term booking and it was increasingly unlikely that I'd receive any additional requests after the dates opened up.
I don't think there's anything you can do other than complain after the fact to AirBnB.
Here are some ways to Contact Airbnb!
This is the first time I see this checkpoint status, I can't either pre approved or approve it.
is this is a new type of status I have been looking for definition but no clue
I just had the same thing happening to me and I'm also annoyed, now the dates are blocked, going by the date of the first post, this had be going for 2 years already!!
Checkpoint means that the guest has a pending ID verification request, however, Airbnb has accepted his payment already, thus blocking the reserved dates. It will usually get resolved in about 12 hours - the time period for ID verification, with you doing nothing but just waiting it out.
Verifications can be expedited though when the guest informs Airbnb that he has made a booking and his status is on "Checkpoint". This is what I did when I requested a callback from Airbnb and they instructed that I tell the guest to request a call back as well. My issue got resolved in less than an hour.
I have a guest who has already stayed at another person's listing, so they are not new to Airbnb and should already be confirmed or verified. Their reservation with me has been in limbo since 7am this morning because of this bullcorn. We have both been trying to resolve it all day long. What a debacle.
So frustrating. I declined this person twice due to suspicious conversation. I believe Airbnb booted them for wanting to pay cash, and now they have a new profile and are holding my calendar hostage for 12 hours (tomorrow is check in date) for verification checkpoint. This is nonsense.
Just happened to me, too. Airbnb "helpfully" tells that, "We are working to resolve a few details about this request in the next . These dates will be held for this guest until then."
The guest claims to have waited for "days" but nothing has happened. I only noticed the booking attempt when he messaged me asking what is happening.
I have the same problem.
It says the booking was made "2 days ago" but hots hasn't changed since the guest attemp[ted to book... more like 4 days.
He is fully verified, AirBnB asked him to delete his profile and create a new one to book again, but he wouldn't. We're stuck and I can't find a way to report this.