What rating categories would you like to see removed?

[Laura2592]

If I could wave a magic wand, I would remove the "check in" category from hosts who have a lock box or key code. How can a self-check in be rated against a host? So either everyone gives 5 stars or there is a retaliatory review if for whatever reason the guest does not follow instructions or feels uncomfortable with using a keypad. With a host that meets the guest for key exchange? Sure. Keep it. But for someone who has flexible check in time and uses a code to unlock a door, its pretty meaningless. 

Also, I would remove the "location" rating. As they say in real estate, the location of a house is the one thing you can't change. If the location is described inaccurately the "accuracy" rating should cover that. Perhaps instead of a rating, there would be a section that showed distances to points of interest, or a searchable map for things like "restaurants near me" or even a walk score. Front loading the info would be better for the guest than a rating on the back end about a factor that the host can't control. I fully believe that only things the host can do something about should be rated.

If I designed Airbnb and needed rating categories I would do:

Accuracy

Cleanliness

Comfort

Communication

Value

OR just have a review and a thumbs up or down for whether or not a guest would recommend to others. 

What categories would you change?

[Mike-And-Helen0]

@Jakša1 and often guests will mark a listing down on location because they didn't read the directions and couldn't find the place.

[Harold75]

@Mike-And-Helen0   OR the guest will mark it down location because it is not near the bars and clubs! 

[Susan17]

@Laura2592 

"What ratings categories would you like to see removed?"

All of them. They cause far too much anxiety, stress and neuroticism in hosts, result in reputation inflation, and shift the focus completely away from natural, organic hosting. Written reviews, and a thumbs up/thumbs down would be perfectly sufficient. 

https://qz.com/1244155/good-luck-leaving-your-uber-driver-less-than-five-stars/

[Brian823]

Definitely VALUE - I just had a guest who is a frequent hotel traveler. He stayed at 400+ hotels. He gave us a perfect rating for everything but value. When we asked for a reason or reservation, he told us he is comparing us to Courtyard and Westins. 

Value is such a totally subjective aspect, even for a same product, it could mean different value to different people to their income level, life experience, personal style and preference. Out of all the five aspects Airbnb asked Guests to review Hosts, Value is the most subjective, unspecific and hard to define aspect. 

In Hosts review of Guests however, hosts are not given any review aspect like this. Hosts are not given an Overall review as well, but are asked to review on Cleanness, Communication and Following House Rules. 

Airbnb should keep a fair and neutral balance between Hosts and Guests, as they are equally important to Airbnb business model.