What's on your pre-check-in checklist?

Lizzie
Former Community Manager
Former Community Manager
London, United Kingdom

What's on your pre-check-in checklist?

Checklist.jpg

 

Hello everyone,

 

When you're preparing for your guests there's lots to think about. From ensuring you've cleaned every nook and cranny to checking there's enough toilet roll, it's easy to forget things! If you're anything like me you like keeping on top of things with a list.  

 

Do you have a checklist you follow when preparing for your next guests? If so what's on it?

 

It will be great to compare lists!

 

Thanks,

 

Lizzie


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158 Replies 158
Bobbie57
Level 2
Culloden, GA

I’m getting ready to begin Airbnb and host for the very first time and all of your suggestions were so helpful, thank you. 🥰Please send me any additional helpful tips! I’ve got the first time hosting jitters!😅

Richard1893
Level 2
Klipgat, ZA

We are new.  What should be on our checklist?  

Richard1893
Level 2
Klipgat, ZA

Thank you.

David6334
Level 2
Bali, Indonesia

I made a detailed checklist for me and my cleaning staff what to do step by step before check in and also we have a maintenance check list for check out.

I also have a welcome paper with al the useful informations (gmaps link, phone numbers, wifi, how to use what, resto and useful spots around, etc...)

Miloud0
Level 10
Rabat, Morocco

Salute @Lizzie

 

Usually, I have a place in my closet, in which i put the guest things like soap, shampoo, towels, pillowcases, linens.....and other things. 

 

When i first time started hosting, i wrote them in a paper but now i used on them and to remmeber more i also go to the closet, bedrooms, bathroom to see if i forgot something.  

 

Thanks, 

Miloud

Penelope9
Level 2
Avalon Beach, Australia

I drink a cup of espresso and race in and do turnover in 30 min

theres an outdoor bathroom that takes the most time as I have to bleach and wipe down every surface 

The 4 stages are 

strip

clean

restock

style 

i keep guest linen stacked up in a special shelf in my cupboard with lightbulbs spare keys and supplies to just grab and distribute 

 

my best tip after doing this a long time before air Bnb came about and to sell properties is :

take photos of every area and room when finished and later that day at work I study the photos to make sure it looks perfect 

Rachel367
Level 5
Espoo, Finland

My cleaning time differs between 1.5-3 hours. This is due to the lenght of the stay of the guest. Guests who only stay one night usually do not use the kitchen to much and 1 person is less work than 2 persons.

I do have a routine starting in the bath room, then kitchen and last bed room ending it in the entrance.

When guests come with dogs cleaning always takes longer, due to smells and dog hair and sometimes paw traces on the floor but I love to host them.

 

I have a welcome board, which is personalized. I place it in the beginning of the drive way, if the guests are coming at night or on the apartment door. This makes the guest feel sure that they are at the right place.

Karen296
Level 2
Dallas, TX

No dogs for me, ever. Mine would freak out!

Stephanie
Community Manager
Community Manager
London, United Kingdom

@Rachel367 

 

Pooches can be a handful! I'd be interested to see a picture of your welcome board, sounds great! Also, a big picture of your profile picture dogs but that is the lowest priority 😉

 

Thanks


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Rachel367
Level 5
Espoo, Finland

@Stephanie0 how do I post a picture here?

Daljit0
Level 5
Windsor, United Kingdom

Checklists are an absolute must, as lets face it we as humans always forget somthing. Sods law is that the guest will discover what we'vre missed out on. Those guests new to AirBNB feel compelled to point out faults as if they're doing the host a favour ! Yeah Really...dust on Kitchen Island Glass Lanterns !?!

 

The moral of the sory is detail everything on a list even as mundane as vaccumming under a bed.

 

I use to create paper checklists for cleaners, housekeeping etc but it all got too much to manage. As an IT Consultant Extradonaire come Super Host I've developed a "FREE" CheckLIst software for the AirBNB Community that automatically creates Checklists for each and every booking (ow Yeah !) and even allows you to assign things to different people. All you have to do is setup your property and rooms. Then create a check which you can assign to a room or multiple rooms....thats it. Just doing the final testing and should be released shortly. I'll keep you posted.

 

Renee323
Level 2
Lawrence, KS

Is this somewhere I can find it? Sounds great!

 

Karen296
Level 2
Dallas, TX

I have a self contained quarters behind my house. I've found it's important to actually look at the coffee cups in the cupboard as a few times they have been put away dirty. I also check utensils, pots, and pans to ensure they have been thoroughly cleaned. Guests often forget to dispose of the coffee filter.

Fan blades are a big must with me and I clean those about every fourth guest. 

I also vacuum inside drawers and armoire regularly. I use Downey fabric softener spray on linens and curtains for a nice fresh scent that dissipates quickly and just smells "clean".

I launder the bedskirt twice a year and dry clean decorative pillows regularly. 

I also run the vacuum around the crown molding and down the corners of room about every 4th guest.

Of course my air b n b is much cleaner than my actual home lol!

Sarah977
Level 10
Sayulita, Mexico

@Karen296  Good list, but I'd skip the Downey fabric softener. What smells "clean" or "fresh" to you,  just smells like chemicals to me and many others. I've never been a guest, but if I was, I'd be someone who messages the host beforehand asking them to please skip the fabric softener and dryer sheets on any bedding or towels they give me. I'd prefer drying myself with a slightly stiff towel than choking on the chemical smell of Bounce sheets. 

Same goes for natural scents. I personally hate the smell of lavendar, yet some people think that just because they like it, that everyone does.

Karen296
Level 2
Dallas, TX

Thanks for your input . I have not received any complaints. It’s extremely subtle and nothing like the overwhelming scent of lavender. It’s not a fabric softener. It’s an ironing aid . I do not use fabric softeners. In fact I’ve experimented with detergents and for me oxiclean smells  clean and neutral. 

I got a huge container of Tide that was supposed to be scent free and I certainly smelled a sickley sweet scent .  But I can smell a cigarette being smoked two cars away with all the windows rolled up lol! 

Sarah977
Level 10
Sayulita, Mexico

@Karen296  You did say "Downey fabric softener spray"  ;-/ Yes, Oxyclean is fine- it's just hydrogen peroxide based, I think. I don't detect any scent with that.

It's funny- they love scented everything here in Mexico. There's a lot of products you buy in the stores in Canada or the US that are also available here in Mexico. But if it's actually manufactured here, it's loaded with perfume. Body lotions that were unscented when I bought them in Canada, same brand here smells like cheap Woolworth's perfume. And you really have to read the labels on the toilet paper- "With Aroma!" is a big selling point. I once bought some by mistake and couldn't figure out why my bathroom smelled so awful til I realized I'd accidentally bought the scented stuff 🙂

Karen296
Level 2
Dallas, TX

Just started using Dropps and I am a big fan! No smell and cleans as well as Oxy. I quit using the Downey but I do like the clean scent of my stainless cleaner!

Sue365
Level 2
Melbourne, Australia

We have a 2 bedroom apartment in Melbourne Australia listed with Airbnb

My to do list............dont think we need to be told by airbnb if so they are in the wrong business.

Change all bed linen 

Vacumm & dust entire apartment    Check TV screen is free of hand prints.

Each month change over current magazines

Check for dirty marks on walls and always near light switches

Kitchen restock refrigerator with chilled water, complementary welcome wine/beers, cheeeses, chocolates.   supplies for a cooked breakfast, butter, milk and juice.

Restock the pantry with adequate supplies for the length of guests stay. 

clean and restock coffee machine.      Restock tea selections

Clean kitchen rubbish & recycle bins, leave spare bin liners. 

Check all cupboards are clean & contents, no broken or missing crockery or cultery.

Clean stove, micowave & dishwasher leave adequate table for length of stay.

Clean shower ( each month clean drainage outlet) check that shower screen is smear free ( check at least 3 times)  Top up  shampoo /conditioner bottles.

Check first aid kit is fully stocked, adequate makeup wipe removing wipes & emergency female bits if needed.

Tidy toy boxes and leave a personalised note for incoming children. 

Ensure washing machine clean of any residual soap in dispencer part of machine, dryer clean of all lint

Clean clean bathroom ensure adequate toilet paper for length of stay.

If any of the guests are celebrating a birthday etc leave a cake.......with candles ( & matches)

 

 I have a self contained 3 bedrooms apartment as well and host as shared or as the entire space. I have not gotten around to the welcome note and instructions yet. I thought of using to chalk board to welcome guest but decided not to because sometimes other guest already in the space.

 

My checklist is similar to that of Jamie's and I do some etras as well.

 

Because my unit is self contained

I have 2 sets of bed sheets and dovet covers for each rooms so I dont have to wait for bed linens  while the towels are washing.  I also use 2 drawers in each room for extra linens and towels so guest/s can access. That helps me identify used and unused towels as I have a tendancy of washing everthing that is out in the open. As well, guest can change their bed linen for long stays.

 

I spray all rooms regardless of odor or not. To get rid of food odor, I bring to boil cinnamon sticks, bayleaf, clove and (ginger optional). It takes care of the odor every time and leaves a natural cinnamon aroma. Perfect for any space, especially fishy or oily space. Very nice for a Chrismas aroma as well.

 

My 2 children to do the cleaning of the bathrooms, sweeping, mopping and kitchen cleaning. I follow up by checking every thing they did to ensure it is done to my standards. I always check under the bed to ensure they remember to sweep and mop. I am glad I do that everytime.  I've learnt guests do yoga in theirs rooms.

 

Dusting the drawers and night stands, remove trash and  make the beds. I open all drawer in the bedrooms and check for any left overs from guest. I found out someone stored rice in the bedroom drawers. had to rewrite my home rules.

 

Final inspection of the beds, I pass a lint roller to ensure there is unwanted hair or lints on the bed. You would be surprise of what you will find.

 

Common area

Vacuum  rug  and sofa with mild scented baking soda 

wipe mirror and ensure iron and iron board  is in its space for all guest.

 

Restock bathroom and kitchen.

Apart from the normal coffee and tea. I go the extra mile and spend between $10 to $15 on guests for breakfast/lunch/dinner as a starter for their first day as most of my guests travel international and arrive after 4PM. 

I welcome them with a pizza in the oven while showing them around and leave one  breakfast meal so that they can sleep in and dont have worry about shopping.

 

When restocking kitchen, I put all non prisherable open food item (mostly guest bought) in storage containers so it feels and look like home.  I line my sugar bottle with small  zip lock/sandwich bags to dispose of and refill easily.  I clean up the kitchen even if guests already occupying the space so that it looks neat when they enter.

 

Final walk around to ensure all looks well.

 

It can be a lot but I do it anyway.

Checked!!!

 

 

 

 

 

 

 

 

Daljit0
Level 5
Windsor, United Kingdom

I personally throw out all food left my guests and I don't provide any. Allergies... Allergies....Allergies !!! You provide food, someone gets sick....your responsible !!! Simply dont do it

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