----The group of 6 people checked in ---
The guest: Can we get 1 additional bath towel?
Me: Every one of you got the set of 2 towels for 2 nights, what kind of towel do you need and why?
The guest: (nervous) For hands! One towel for hands so all of us can use it together
???
--- The guest in late March---
The guest: we can't find A/C remote
Me: There isn't one, we don't offer A/C in March. Why do you need it?
The guest: It is too hot inside, we need to cool the room.
Me: Please go to the thermostat, turn off the heating first and then open the window, it's 16 C outside 😄
The guest: Oh! We can open the window?
Me: daaaa !? 😄
--- Guest in May---
The guest is calling at 9 PM: Can we get A/C it's hot!
Me: No, we provide AC only in summer, but you can open the window, the weather is ideal, it is 21 C outside and it's dropping as the sun goes down. ( it was 15 C during the night)
The guest: This is unbelievable!
( We got a bad review 😄 )