@Wang57
I have not read the review, but it sounds horrible. Your experience also sounds really horrible and I am sorry it happened to you. It's totally unacceptable behaviour and I believe Airbnb should do something more than offer you a soap dispenser!
However, when you say the guest did not provide any 'expectation' of using those amenities, that is not the point. If the amenities were advertised on the listing, they should have been provided, whether the guest expressed that expectation or not. I don't list that guests have use of my kitchen and then deny them access because they did not message me before saying they wanted to use it. Naturally they should expect to use what is advertised.
I understand though that if certain amenities were not available due to COVID and that was out of your control, there was nothing you could do about that. Still, the sensible thing would have been to inform the guest in advance of this, as soon as you knew about it.
If I have misunderstood and those amenities were not advertised, then the guest had no right to be angry about them.
Either way, it does not justify his behaviour, which is just awful and unacceptable. This guest should be removed from the platform ASAP!