I had a check-in 7 days ago with no payment from air b&b yet. The 1st issue I have, is that I had to call Air B&B to report the issue. That's unsettling. The customer service rep said that it's been escalated and that someone would get back to me asap. There was no follow-up within 1 business day so I called again and was given a reference number, with no way to contact the department that was conducting the research. What's there to research when they acknowledge I wasn't paid and there was no issue with the guests credit card.
Does anyone have suggested resolutions other than waiting on AIR B&B to resolve the issue ? I've been reading posts going back years where this has been occurring so there's obviously some underlying issue that's not getting resolved and from what I can tell, there are no guarantees that owners will be paid when there are issues such as this. I could see them making excuses for a very long time. When a guest books a property well in advance of check-in, and uses a credit card for payment, is their credit card billed immediately for some portion of the amount and if so, when is the balance collected from Air B&B ?
Thanks
