cancel reservation while waiting for payment

[Dan107]

Hi everyone.

A guest booked my place and when i accepted the booking a message came up "waiting for paymemt ... 24hours"

So far so good.  Did this many times and worked out well.

Although yesterday i accepted a booking the same way and the guest answered that she found something else already via another booking site.  And she doesn't kmow how to cancel this booking now.

Which means leaving me bloced all day for this night.   Noone else can book now.

How can i contact airbnb so they will cancel this booking now?

Any ideas?

[David126]

Not sure if they have a local number to you, call would be my preference, if you use Twitter that seems to work.

[Jay68]

You have to wait 24 hrs still then it will be available for you to decline there offer your sent only on a laptop/desk top version of the Airbnb this is visible - click reservation to see cancel or change only after 24hr or contact Airbnb let them do it but I learned its systematic so they might can help . Instant booking works best for me  

[Robin4]

@Dan107....Hi Dan, As I understand from your question you HAVE already accepted this booking so the 24hr rule does not apply on your side and if payment is not made by the guest Airbnb will cancel the booking without any further intervention from you!

Should you want to talk to someone there is a phone number for Austria and it as follows...

Austria / Österreich: +43 72 08 83 800. This number is of course an international number. Being a local you would know to drop the prefix.

Dan, don't ever cancel a guest booking request that you have accepted yourself! Always call Airbnb and ask them to instruct the guest to cancel the booking, or else have them cancel the booking on behalf of the guest.

Dan, this is most important, and do not let Airbnb ask you to accept the cancellation for the guest....You will be heavily penalised if you do. Explain that you were and are prepared to host the guest and any cancellation will have to be on the guests side. Many hosts have been 'tricked' by Airbnb help desk into accepting responsibility for cancelling and the automated system does not take into account circumstances, it only recognises who cancelled.

Sorry to labour a point there but you need to be very clear about this.

Cheers....Rob

[Dan107]

Hi Robin,

thanks.  I called the German airbnb staff and they canceled the booking because there was no feedback from the guest and the guest mentioned in the email already that they found something else.

Thank you very much for your discussion.

All the best, Dan

[Bob43]

I am really curious about the problem of waiting for 24 hours?

[Jennifer709]

Big problem waiting 24 hours for me. Our high season is July/August.

i had a cancellation 1-5 August. 4 days before 1 August, someone booked days 3 and 4 for without payment. They were allowed to block my calendar.

Guest not confirmed and I missed opportunity for a 5 day booking because he had  24 hours.

i suggest instant payment within 2 weeks of arrival.

[Hotel-VDL-Colonial1]

Mi sugerencia es aun mas estricta y es que el cliente tiene 1 hora para realizar el pago de no hacerlo que se de la oportunidad de abrir calendario y así recibir verdaderas reservas de clientes realmente interesados.

[Kate204]

Guests are booking I am accepting their booking blocking the dates. Than they are not putting money on their credit card or cancelling their credit card account. I have lost so many bookings from this as the guest has 24 hours to updated their payment. I have a guest now with the check in today and I can't book it out to another guest that wants the dates. It the busiest time of year here & I have 6 people wanting to book.

Asked Air BnB if they Can you amend it ASAP but it takes 72 hours for a reply( guest is ment to checkin in an hour)been waiting on the phone for an hour still waiting for Air BnB.

If there isn't sufficient funds in the guests account it should be up to the host to

A. Wait 24 hours for payment or

B. Decline to booking and the guest can re book once they have fixed their account. SIMPLE 

The guest has stated her has now changed her plans but I still can't rebook it out to another guest. She should of did an inquiry not a booking. This need to change on AIR BNB. People don't use credit cards anymore with CREDIT on them but debit cards and just not put any funds on the card instead of cancelling the booking. This guest should of been checking today in an hour???? I have a non refundable policy so she will just cancel the card.  Host always loses out with Air BNB

[Linda-And-Richard0]

I am in the middle of a similar situation.  My last booking had payment problem but guest emailed me right away as to what had happened, company credit card limited was raised, and had it resolved within 2 hours.  Last night I received another booking request, accepted and then had the payment problem issue again.  As before, the guest has 24 hours to get the payment problem fixed.  It has been 12 hours at this point and not a word from the guest.  Next time this happens, I will hit the DECLINE button, rather than wait for the guest to get their payment issue resolved on my time.

Linda

[Hotel-VDL-Colonial1]

Si definitivamente es una situación que perjudica claramente a los anfitriones ya que los huéspedes juegan con el tiempo otorgado de 24 horas y bloquean el anuncio, mientras existen personas que realmente quieren alojarse en tu propiedad.

[Helen3]

This is an English speaking group @Hotel-VDL-Colonial1