It appears that their penalities are quite predatory, and seems like they will offer these "helpful" suggestions to get more booking such as instant booking. What they bank on is that the hosts forget to turn it off, despite notifying the customers right away. Furthermore, no one at Airbnb appears they want to help and theres never seem to be supervisor around when I ask to speak with management. This has to be a predatory practice somehow and I think we should join forces to make our voices heard.
@Alex6645 They paid 25% of what you would have received had your cancellation policy not been overridden. This was stated in the announcement, but many hosts didn't read it properly. So if you normally would have gotten 50% of the total reservation, you were slated to get 25% of 50%=12.5%.
@Minhwa1 Yes I am ready to proceed with a class action suit against Airbnb. My case is easy: I approached the host (@ the suggestion of Airbnb support) to cancel a reservation for 6/27/2020 after WHO announced the global pandemics. The host agreed to a full refund in writing. However, she negated on her promise and I am asking Airbnb to be the mediator. The host refused to asnswered my messages and I now I am in the red in excess of $3,000
Airbnb has not been responsive to my requests to speak with a case manager. Yes, I understand they are being bombarded with claims and so forth. But I waited over a week and no one is calling. Is suing them my only recourse?
Has anyone had a guest that refused to pay and continues to live in the unit free of rent? The Abb just cancelled his reservation and also refused to help me in any way. Has anyone hired an attorney to evict an guest?
I would like to join the lawsuit. I have been wronged by them for the last time. I have screenshot proof and hours of phone conversations with agents to prove their manipulation of my pricing rules.
We had guests throw a pool party at my property recently. Cops came and its was a circus for me and the neighborhood. We reported the incident that evening to Airbnb. We requested the site to cancel the reservation and refund the remaining days. Can you believe that Airbnb rejected our request and literally said that "nobody was shot or limb are not broken". We had uploaded videos, pictures and all proof of the party. Airbnb is just as abusive as the guests at our property that threw the party.
I have been slandered too. It's guilty until proven innocent. I will be interested if they do not resolve an on going problem. Has anyone noticed a lot of pop ups on this site since they went public?