guest booked for others

[Jeff-Noble-and-Susan0]

a guest booked as if it was for herself. She is sending someone else (an employee supposedly?) Should I let the person stay? am I covered? I cannot find a customer service phone number, email or live chat? any suggestions would be greatly appreciated.

[Dave-and-Deb0]

Hi @Jeff-Noble-and-Susan0,

Airbnb does not allow third party bookings unless it is through their business program (I think).  I would call Airbnb and they can educate the guest and cancel the reservation for you.  

https://community.airbnb.com/t5/Tips-Tricks/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M728

[Jeff-Noble-and-Susan0]

Here is the result of the phone call to airbnb customer service 1 (855) 424-7262

Airbnb Customer Experience Samantha Rozendaal, Apr 10, 08:42: Hi Susan, Thanks for calling in to Airbnb today! It was great talking to you and I hope this message finds you well. I'm just reaching out to you in case you have any concerns that I might address. I'm here to help! Like we discussed, third party bookings on Airbnb are discouraged, but they do happen. Because Christiane booked your listing on behalf of someone else, any damages or liability would fall back on her, since hers is the only name and information we have in connection to the reservation. You'd still be covered by our host protection insurance, which is designed to protect you in case of third party bookings or bodily injury. You're automatically covered whenever you become a host! If you'd like more information on our Host Protection Insurance, please see:https://www.airbnb.com/host-protection-insurance We also have a Host Guarantee, which would protect you against property damage, regardless of who made the reservation. You're automatically covered by that as well, and for more information, check out: https://www.airbnb.com/guarantee Also, since the reservation was supposed to start today, (and Christiane never informed us otherwise) you can expect your full payout to be released tomorrow (4/11). It could take a few days to appear in your account. Even if they decided to cancel, you'd receive the full payout. If there's anything else I can do for you, or if you have any other questions, please let me know and I'd be happy to help you out! Thanks for being such a wonderful host and a valuable member of the Airbnb community! Best wishes, Samantha Rozendaal www.airbnb.com/help THIS EMAIL IS A SERVICE FROM AIRBNB CUSTOMER EXPERIENCE. THIS EMAIL IS A SERVICE FROM AIRBNB CUSTOMER EXPERIENCE. For more information visit our Help Center

[NKYPOQ-K8R1]