guest looking for partial refund

[Zach113]

i have a guest who is checking out at noon today instead of 6am tomorrow. she is looking for a 70% refund. how would you handle this request?

[Jim472]

If it was a 2 night booking I'd give her whatever the last night cost is. So 50%, if it was 3 or more nights and she's asking for the 70% I wouldn't offer anything as that's nuts. 

[Kimberly419]

I wouldn't give any refund because it's already too late for you to clean your place and acquire another guest for tonight. If you felt like being more charitable, you could offer a partial refund for the one night. But definitely not the whole thing. 

[Kath9]

@Zach113  refer your guest to your cancellation policy. Even though it is set to flexible, I don't believe she would get any kind of refund. I wonder how on earth she came up with a figure of 70%. Was this a 2 night booking? If so, the very most she should be asking for anyway is 50%, especially given that she is checking out late. Also, what is her reason for leaving early? I would only consider a refund if it's because something was wrong with the accommodation.  If she just changed her plans, then no refund. Just no. 

[Emily487]

@Zach113 Oh! H-E -double hockey sticks, NO. 

Don't do it. A partial refund is a slippery slope to a full refund because she will suddenly remember that she saw a spider upon check in. Refer her to your cancellation policy and leave it at that. Don't cave, even when CS asks you to "be a nice guy". 

[Sudsrung0]

Tell her to go through Airbnb also NO REFUNDS your calendar has been blocked and the chances of you getting another booking in my experience you will never get