just tell more hosts，my story

[Huang2]

Hi everyone, I'm here to tell you the story of my first landlord at airbnb. For the first time rented rooms to two boys from the Netherlands, because the rent, cleaning fees are actually not high, and the house is large, location is also very convenient, which attracted a lot of guests, including two of them. But neither of these guests valued our room, one of them soiled the mattresses bought at IKEA six months ago and the newly bought sheets. Guests are not required to check out on departure. When they check out, I clean the room and find that they are dirty and communicate immediately. Communication no response, ready to apply for compensation. Due to unfamiliar airbnb, coupled with emotional excitement, mistakenly made a remittance of compensation, so that not only did not get compensation for a loss of money. The response from the guests was that they did not respond and accepted the remittances and their disregard of compensation. From check-out until now, guests still do not respond, any place to play. But I was in the minds of this matter.

[Huang2]

My principle is that Airbnb wants to solve this problem, but the result is disappointing. When you meet an irresponsible guest, you can not do anything but pay for him and complain. I hope all the landlords do not have to meet such guests.

[Anonymous]

@Huang2 you might consider posting your story on the Host Circle board in the Community Center - https://community.withairbnb.com/t5/Host-Circle/bd-p/host-circle

 That one is more for discussions and advice with other hosts, whereas this one is dedicated to providing feedback and suggestions to Airbnb.

I see that you're new to hosting on Airbnb, and it's true that there's a steep learning curve - especially in those unfortunate situations where your guests don't respect your property and rules. There actually is quite a lot you can do proactively to avoid and resolve these problematic situations, before you get to the point where Airbnb has to get involved, and you can get a lot of great advice from experienced hosts who have seen it all.

[Huang2]

Thank you for your reminder, this post will be deleted 24 hours after you reply. Due to language barriers, there are some obstacles in communicating with airbnb. Sometimes I have to rely on airbnb's customer service and Google Translate in China. When there are many premature places on the landlord, but really do not know how to do, because only got the reply waiting. Thanks to the efforts of the airbnb team, but as a user, in the face of difficulties or feel helpless.