I had a guest who showed up 2 hours prior to check in. She looked at the listing and loved it.
It is posted in the listing to let me the host know within 2 hours of check in of any issues that they have so I can fix the issues.
Instead I got a thread the next morning telling me that she left the listing and would not give any reason. She also wanted a complete refund. Again no reason. I asked her to send pictures and she said that she did not know how to send pictures on her phone.
Air b n b charged the host $195 a night and the special offer was actually $111 per night. That is likely why the guest left.
I pointed this out to Air b n b and they gave the entire amount back to the guest and It took me aroujnd 90 minutes on the phone.
Air b n b reps continue to evade my question of what happened to my right as a host to fix any issues that the guest has.
I am very upset about this as Air b n b reps say that I do have the right to fix the issue here however I do not know what the actual issue was or was at the time.
The guest never cancelled the reservation and thus blocked my calendar for 2 days saying that they were busy skiing in the mountains and did not have communication to cancel the reservation.
I could use some help and guidance here. thank you
David Wiles
