Had a family in my newly renovated house for the last 2 weeks of August. They did a tremendous amount of damage - broke the dishwasher, let water pool on the new kitchen counters so they warped and had to be replaced, broke the legs off a bed, kicked the covers off the baseboard heaters, left garbage in the back garden, left the place filthy and requiring many hours of cleaning and there are missing bed linens.
I could not secure a contractor within a 2 week period so I contacted airbnb and spoke to someone who reassured me that I could claim any time and there was no restriction.
I am only trying to get reimbursement for the counters, extra cleaning and dishwasher repair.
Now the website will not enable the claim. I contacted airbnb with my problem and have been contacted, as if for the first time, by 3 different representatives so far, each asking for the same information again and then not replying when I provide it. It's like a psychotic loop where Airbnb pretends to help and then ignores me ad infinitum.
Has anyone else had trouble getting them to provide the service they promise? I have several listings with this platform and pay them well. I'm seriously thinking of leaving and using VRBO.
