Airbnb limit my account because a safety issue they mentioned but never show proof!

[Moon101]

Hi Every host, 

Just wanna check with you, did you facing any similar issue like me? Airbnb simply limit my account which a guest complaint his thing missing but they didn't show any proof and Airbnb didn't hear from our side then just straight away limit my account. I feel very uncomfortable about the action which Airbnb taken.

[Mike-And-Jane0]

@Moon101 Sadly you are one of many people that this has happened to. Airbnb seems incapable of determining what is a true safety issue (threat to a guest that needs immediate action) and what is an issue that can be investigated over time. As such they seem to operate a 'guilty first discuss some time later' policy where even the discussion becomes farcical as they often won't even tell the guest the alleged charge.

A simple 'triage' system could solve this but sadly it appears Airbnb prefer the suspend first investigate sometime later approach.

Lets hope your suspension will be released soon.

[Moon101]

Dear Mike & Jane, 

Thanks for your sympathies. 

It is really a farcical accuse. Airbnb  didn't stand in host's shoe, they simply listen to the guest and didn't show any proof to host then straight to limit my account.

Very disappointed to the way they handling the matter. 

[Bhumika · Accepted solution]

Hi @Moon101 ,

Sorry to hear about your listing and seems like the Support teams are already looking at the issue. I wanted to share this article that shares the overall process of What happens if a listing is suspended under ground rules for Hosts?  

You have mentioned a guest situation that must have led to this outcome. Would you like to elaborate a bit on what happened with the guest?

Moreover, I will share your concerns with the Support team as well. They should reach out to you soon, once they have looked into it.

[Airy29]

They’ve done it to all my accounts and none are suspended.