Airbnb support

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Airbnb support

Hello Airbnb community ,

Can anyone advise me how to get support ?
I spent hours infront of my computer just to get robotic copy paste messages.

1 Best Answer
Joelle43
Level 10
Cannes, France

Hello @Yalçin1 

 

Airbnb will have a telephone number you can contact for your country that you can search for or you could start a new conversation here on the community center with the problem you are facing and other hosts will try and help you out.  

 

You might find you get a quicker answer and possibly a lot more reliable here than with customer service 😉

View Best Answer in original post

3 Replies 3
Guy991
Level 10
Sintra, Portugal

Hello @Yalçin1 ,

 

Make sure your description gives enough information, including check-in and check-out procedures. Learn to use automatic scheduled messages; it will save you a lot of copying and pasting. If possible, make these messages personal with the guest’s name and other information.

You can also use quick replies.

Joelle43
Level 10
Cannes, France

Hello @Yalçin1 

 

Airbnb will have a telephone number you can contact for your country that you can search for or you could start a new conversation here on the community center with the problem you are facing and other hosts will try and help you out.  

 

You might find you get a quicker answer and possibly a lot more reliable here than with customer service 😉

Bhumika
Community Manager
Community Manager
Toronto, Canada

Hi @Yalçin1 , Welcome to the Community Center! 🌻


Would you like to elaborate a bit on the issue you are facing? You've received very supportive comments from Hosts in our Community. May be if you can provide some more context to the situation, our experienced Hosts can help you navigate through the concern! Is the issue related to your listing, or a booking? 

 

We eagerly await for further information to help you!

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Please follow the Community Guidelines