Block Guest Communication

[Andrea8594]

We had a guest that had disrespectful messaging after being disappointed with amenities. It wasn’t “abusive,” but made us uncomfortable. We also have to file a claim for damage as well. We do not want to receive any messages/contact for the guest in the future. How do I go about blocking the guest from

contacting us as it doesn’t necessarily fall under the three reportable categories?

Thanks!  

[Lorina14]

@Andrea8594 

Sorry about the rude guest. There was a post earlier today on support your bookings (it was an older post but with a recent comment on how to block a guest). I took some screen shots for reference:

 

 

hopefully this helps as he was trying several ways and he found the best way to finally get it to work. He had a guest be rude and thought it qualified as bullying and abusive behavior but was not able to get Airbnb to act more in the messaging between them so asked the community how to block a guest from messaging him further. 

 

[Shelley159]

Hi @Andrea8594 

Your post says you will also file a claim for damages - it sounds like you haven't done so yet? If that's the route you're going, I think you may have to do it before you block the guest, as the resolution center process requires that you first ask the guest to pay. I'm not sure about this, but something to keep in mind before you block - hopefully other hosts can confirm.

[Emilie]

Hi @Andrea8594, 

I'm really sorry to hear you've had a challenging experience with a guest recently. Lorina and Shelley have shared some suggestions on which next steps you could take now, did you get a chance to look them over?

Let us know how you are getting on please 🙂

Emilie 

[Andrea8594]

Yes, thank you for all the info! I think I have resolved the issue with all the tips. 

[Emilie]

Brilliant, thanks for letting us know Andrea and big thank you to Lorina and Shelley for your advice as well! 🙂