Hi @Darien16 ! Seems like you have posted from your guest profile. Are you sharing this experience as a Host or a guest?
Adding to Host Helen's comment, have you reached out to Airbnb Customer Support team to get updates related to your damaged items claim? You can reach out to them through this link : https://www.airbnb.ca/help
If you are a Host, I am sharing a Help Center article that can help you with some details about how to do it from your Host profile : Host damage protection .