Duplicate payment taken

[Carys14]

I've had a payment glitch where two payments have debited for one booking. I've provided untold amounts of proof detailing that 4 weeks later there is still no return of funds

They cannot and will not help me. I have exhausted all options including talking to my credit card companies.

I'm UK based is there any recourse available to me in terms of dispute resolutions like regulator or an ombudsman. Everything seems geared towards issues with hosts and nothing towards issues with air b&b itself

[Joan2709]

@Carys14 

So sorry this happened to you...

This is a discussion forum for Airbnb guests and Hosts and as such we can't directly assist you, but perhaps one of the moderators can forward this to the appropriate team at Airbnb?

@Rebecca , @Bhumika @Alex 

[Bhumika]

I am so sorry to hear you're facing this issue @Carys14 and thank you for the tag @Joan2709 ! 

@Carys14 please allow me to reach you via direct message to gather information.

Kind regards,

Bhumika