First time in my life I've been victem of ATTEMPTED extortion!!! We are Superhosts with abt 97% 5 star reviews. Couple stayed only 2 nights. They actually messed with our heat to cause our hot water boiler that also supplies in-floor heat, to overload and shut down over night. After they checked out I gave them a quick good review and offered dicount for futuer visit. A red floag was that as members for 5 years they had zero reviews! And he did most of his correspondence via text messaging. The next day he sent this texr message.
"Hello… my wife and I stayed at your Airbnb over the weekend. We wanted to let you know how our experience was prior to leaving a review on Airbnb. First the positives: we were pleased with the cleanliness, charm and the amenities. Also, the breakfast burritos were absolutely delicious and a very nice touch. Your place is nicely remodeled and the bathroom/shower experience was very pleasant.
Unfortunately, there were a few negative experiences that overshadowed the positive. The mattress was way too firm for either of us to enjoy a restful sleep. We even found some extra comforters and blankets and a partial foam mattress that we put under the sheets. Even with that the mattress was uncomfortable. We also brought some food with us to reheat and cook while we were staying there. Unfortunately, everything froze in the refrigerator. The eggs were frozen solid, the prepared oatmeal froze completely as well as the milk. This made it impossible for us to use our food as it changed the structure of the food and it broke the eggs when they froze. And of course the lack of heat and hot water that happened sometime during the night and lasted until we left. We were not able to shower or wash our hair, on which we planned doing. With the cold temperatures at night, the rooms got very cold very fast in the morning. We ended up boiling water to wash our dishes. Lastly on Saturday night we heard people upstairs talking, laughing & walking around we had to turn the TV up louder then usual to drown it out. Unfortunately, the full experience felt more like camping with noisy neighbors than staying in a nice Airbnb. We appreciate that you offered to give us a “discount“ next time, but at this point we would prefer a refund. We would consider staying another weekend at no charge if those issues were fixed! We wanted to give you the opportunity to make things right before posting that review, as we believe that everybody deserves another chance. "
We did NOT reimburse him After contacting AIRBNB we were advised to let him do his review and that we could then protest it.
I sent him this messae via text AND in AIRBNB.
I have spoken with AIRBNB. I recommend that you, at your choice, complete the review. Going forward, please only communicate via the AIRBNB website I will also post this message there. Oddly, he posted the same crazy text messsage to my AIRBNB message board.
As of today he has NOT submitted a review.
