Fraudulent damage charges

Fraudulent damage charges

So, 10 days after we left our stay  ** in Virginia Beach, the host claims that we owe $350 for removal of the entire toilet to unclog it due to items being flushed. Now, the toilet was working fine when we left on 12/23, and they claim that it was cleaned on 12/25. Not only did they conveniently wait until after we left a positive review, but they also showed a plumbing invoice dated 12/24. Here's where it gets sketchy... The "plumbing" company's address is a residential address nearby, also owned by the hosts. The "plumbing" company has no Google listing, no website, and is registered as a small business also owned by (you guessed it) the hosts! So they are claiming some indiscriminate "plastic items" were flushed (not true) and made up their own invoice. Anyone have recommendations for this? I'd love to know how many times they've pulled this scam on people, because they run a dozen listings.

 

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1 Reply 1
Sophia
Community Manager
Community Manager
London, United Kingdom

Hi @Rick5476, sorry to hear that this has happened. It's been a little while since you posted, 

I was wondering if you have got in touch with Support? if not, you can contact them through through the Help Centre: https://www.airbnb.co.uk/help/?audience=guest

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