A guest is asking for a video before they confirm the bookin...
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A guest is asking for a video before they confirm the booking can anyone refer to this request?
Latest reply
I am reaching out because I have an old Airbnb account linked to my current phone number. Unfortunately, I no longer have access to the email associated with that account, and I am unable to deactivate or delete the account due to this.
As a result, I am unable to use my phone number to proceed with a new booking. Could you please assist me in freeing up my phone number so I can link it to my current account and continue with the booking process?
Thank you for your assistance.
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You'll have to contact Airbnb CS in order to resolve this then.
Can't you use your phone number to login to the previous account? You said your old account was linked to your current phone number?
Thanks for answer Joan. For some reason it does not allow me to use the phone number on my old account, even it's link to it. Just my email
Hi @Lidia527 😊,
Thank you so much for asking this question here!
Did you call customer support as suggested by @Joan2709?
Have you been able to resolve the situation?
Don't hesitate to let me know!
Warm regards 🌻
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All sorted by CS, thanks