Free Up My Phone Number for New Account

[Lidia527]

I am reaching out because I have an old Airbnb account linked to my current phone number. Unfortunately, I no longer have access to the email associated with that account, and I am unable to deactivate or delete the account due to this.

As a result, I am unable to use my phone number to proceed with a new booking. Could you please assist me in freeing up my phone number so I can link it to my current account and continue with the booking process?

Thank you for your assistance.

[Joan2709]

@Lidia527 

Can't you use your phone number to login to the previous account? You said your old account was linked to your current phone number? 

[Lidia527]

Thanks for answer Joan. For some reason it does not allow me to use the phone number on my old account, even it's link to it. Just my email

[Joan2709 · Accepted solution]

@Lidia527 

You'll have to contact Airbnb CS in order to resolve this then.

[Lidia527]

Thank you @Joan2709

[Elisa]

Hi @Lidia527 😊, 

Thank you so much for asking this question here!

Did you call customer support as suggested by @Joan2709?

Have you been able to resolve the situation?

Don't hesitate to let me know!

Warm regards 🌻

[Lidia527]

All sorted by CS, thanks