Freezing cold at Airbnb apartment - no reimbursement

[Tatevik10]

So I checked into my airbnb apartment and it was like 10 degree Celsius and they gave me 2 summer blanket super small. I wanted to cover my feet my shoulders were open, or if I covered my shoulders my feet were open. 

I asked for reimbursement of 50% of the costs of the costs of the first night, but the Airbnb support rejected me. 

Really how can they charge full price for an apartment where it’s 10 degree Celsius and the whole night it won’t warm up. 

Anyone know what I can do besides the writing to airbnb support? They are not helpful. 

[Shelley159]

Hi @Tatevik10 

Did you message the host on the Airbnb app to say that you needed better heating or blankets? If so, you can share the message thread with the Customer Support official. Also, if you have any photos or screenshots that can prove that you measured the inside temperature as 10 degrees, include these in your request.

[Tatevik10]

It was 22:00 when I checked in and I just wanted to sleep. I turned on all the heaters and went to sleep trying to sleep. I couldn’t sleep the whole night because the blankets were too small and because the room had not been warmed up for some days it didn’t warm up the whole night. 
I didn’t write the host because it was a night. I contacted the airbnb support in the morning. 
the second day it got warmer ( after 14:00 or so), but the first night I didn’t sleep because of the cold. I just don’t want to pay full price for a sleepless night. 

[Shelley159]

Hi @Tatevik10 

I think you are being reasonable to say that you just don't want to pay full price for the one night that you couldn't sleep.

Unfortunately for guests and for hosts and for Airbnb, there seems to be a number of guests who try to have an almost permanent free vacation. They check into Airbnbs and immediately make false claims (all sorts of things, from amenities to cleanliness to security issues). Then they demand a full refund and check into the next Airbnb to do the same. They do seem to get identified and banned, but it's an ongoing process. Because Airbnb deals with such issues, it's sometimes difficult for customer support to know when guests (and hosts) are being honest and reasonable, and when they are trying to beat the system. That's why I was hoping you had something to show to prove your case.

It's possible that Airbnb's position is that you were supposed to contact the host first, to give them a chance to rectify the problem. But I'm not sure whether the fact that it was 22h00 makes a difference. So sorry that I don't have more advice for you!

[Tatevik10]

Thanks! 
I mean they can look into my profile and see that I’ve been using Airbnb since more than 10 years and it’s the first time I complain and want a reimbursement. 
In the end it’s not even so much about the money. Really if they don’t help me I won’t use Airbnb anymore and that would be really pity. 

thanks for your answer!