Guest changes booking dates, what date is used for cancellation policy, original or new one?

Guest changes booking dates, what date is used for cancellation policy, original or new one?

If a guest changes their dates (and host accepts), will original check in date or new check-in date will be used for the cancellation policy. 

Example:  guest books 1/29-1/31,

On 1/28 guest requests to change to 2/15-2/17, host accepts the change. 

Listing has a Moderate cancellation policy (cancel up to 5 days before check in).

Guest cancels on 2/1. 

->Airbnb support tells me in this case the guest won't get a full refund.  Can someone confirm this?  

15 Replies 15
Esther824
Level 2
Miami, FL

In such a case, I found it best to ask CS to change the dates as non-refundable. I do offer a non-refundable booking option. Albeit, the change would not have a discount  I also communicate this to the guest prior to accepting a change. No problems so far.