My 2nd guest threw a kegger (even though I say "no parties"), the kitchen smells like a frat basement (but that will probably clean up), there was red wine stain on a mattress cover -- who brings red wine to bed?!! (but it did come out in the wash), there were over a dozen cigarette butts very visible on the lawn (yes I managed to pick them up, but my next guests are a family of young children). And they ripped out the last page of my guest log book (I know because *I* had written the last entry, and it's gone and I can see where the page was "carefully" cut out, trying to hide the evidence), I'm guessing because someone drunkenly wrote something embarrassing. I could almost forgive all that, but they also ran into the screen sliding door, breaking it in many places. Yes I took tons of pictures of the broken screen. And he didn't even reach out to mention any of those things. I didn't do a security deposit.
I've read conflicting info on how to proceed. He has left his review of me but I have not left his review. They checked out at 11 AM June 14 (today). Some people say I should first reach out to the guest (via the airbnb messaging of course), kindly asking for some contribution -- I'd probably ask for $100, which is too nice of me (this is a non-standard door). But others say that if I'm going to file a request for money via the Airbnb Resolution Center, I need to do it within 24 hours? (That will be 11 AM tomorrow June 15.) Since he knows I haven't written his review yet, maybe it's in my favor to reach out to him directly as I mentioned? But I would also have to say, "Please send me the money before 11 AM this morning", otherwise I might miss my window to file via the Resolution Center if he doesn't actually send me money?
I would be very appreciative of advice from you experienced hosts. This experience has made me question if I'm cut out for this. But I have way more confidence in the guests I have booked for the rest of the summer, based on their reviews and our conversations, so that's good.
Thanks.
