Sadly I am not surprised by the outcome of your hosting experience. I just had a guest with great reviews from other hosts. He tried to cancel a couple of days before checking in , I said no refund due to strict cancellation policy . He ended up checking in , one hour into the stay he contacted me saying his companion got locked up in the bathroom, they broke not only the door knob but also damaged the door frame which now has to be replaced . The guest left messaged me right after the incident saying they would not stay and moved out immediately. Airbnb sided with the guest , cancel the reservation, and I am hooked with an $800 to replace the door frame. I looking at options now because regardless of the terms of use on Airbnb , they , Airbnb put a person in my apartment who damaged my property and someone , not me , has to pick up that bill.