I can't trust vacasa after the last disastrous rental we had from them

[Anna12466]

Two years ago we had the worst airbnb/vacasa experience ever: Upon arriving at the house, the house smelled like 100 years of smoke covered up by a few years of Febreze, the grill was broken so we couldn't make dinner, the heater was broken, the hot tub was filthy, there weren't enough beds or linens for 8 to sleep and my son had to sleep on the couch with an afghan, the wifi password wasn't posted anywhere so we had to call. They came out many times to fix things and cleaned the hot tub, but then it was not hot by the time we left. It was Awful and I vowed not to trust vacasa again.

All of the reviews for the vacasa homes I see coming up have the same kinds of complaints. Why are they still polluting the listings?

[Helen3]

Because large scale management companies make lots of money for STR listing companies like Airbnb, B.Com etc

They will only cease to be successful when hosts stop using them and guests stop booking through them.

It sounds like a horrible experience @Anna12466  I do hope you got your money back and left an honest review on Trust Pilot etc and the hosts profile.

Can I ask why you choose to post about this two years after having this bad experience.?

[Anna12466]

I complained at the time and got some money back,  it I just happened to make another vacasa booking unknowingly and then canceled because of the same issues. 

[Jenny]

Hi @Anna12466 

It sounds like you really didn't have a good experience with them.  Did you leave them a review to reflect the issues you've mentioned?

We'd always recommend leaving a review that clearly outlines these kind of issues, and where applicable, contacting Airbnb directly.

I hope you don't end up having a similar experience again, but if you do, it's always best to raise with the Host and then to Airbnb if things aren't resolved.

Jenny

[Anna12466]

I did complain at the time, left a bad review and got a bit of a refund. I deserved a full refund because they lied about the number of beds, for instance, and didn’t have enough bedding and it was literally freezinc with a broken heater and my poor son sleeping on the couch with barely a throw.

[Suzanne1072]

I just had a similar experience with Vacasa. They advertised a property as “beach access/beachfront. Once I booked the reservation, the property profile was taken down. When I arrived at the property and there was no beach access/beachfront, I went to look at the profile to see what I had gotten wrong when I booked. The profile wasn’t active. I examined the confirmation which stated “Beach is conveniently located a short drive up the road.,”  in contrast to what lured me in.  

The place had problems— yes, great views, filthy windows. Musty lower level due to odor from washing machine needing servicing of some sort, and generally dirty and grimly. When I complained to Vacasa about the musty moldy odor in the lower level, they sent the gas company to check for a gas leak, rather than investigating what was causing the odor and fixing it.

In short:  zero support from Vacasa. Lied on property description. I was there for 5 nights. Even though 

I had paid $360 in a cleaning fee, I  ended up cleaning windows so that I  could enjoy the view, cleaned out the washing machine and the trap leading to the main drain and the inside of the washing machine to eliminate the musty odor.

Then I asked Airbnb to request a partial refund for the rental and light of these facts. Vacasa declined  and Airbnb did not take any action at all. They would not sanction Vacasa in anyway. They are complicit in the  false advertising and  should be held liable same as Vacasa.  

I doubt that I have time to pursue any of this, but one day, you never know, I might just file that action with the California Attorney General, and, at a minimum, bring to light these practices to hopefully protect future Airbnb guests from these bad actors..

[Anna12466]

I’m glad it’s not my imagination. It’s a crime what they get away with in the neglect of these properties and seriously misrepresenting how many can sleep there. 
i would absolutely support a lawsuit if one ever gets going here in Oregon.