@Sharon31
Regardless of how clearly it's stated in the listing description and house rules that guests need to confirm they read and agree to..... you should always reiterate the *important* stuff to guests at the time of booking (during the inquiry stage or right after booking is confirmed). Just because someone reads something doesn't mean they understand it.
Also, people tend to ASSUME or think rules don't apply to them, or interpret rules to their own advantage. I state clearly that our private guest room is single occupancy and I don't allow guests/visitors of the Airbnb guest (no unregistered guests allowed) to enter my home at any time, but I still get inquiries or messages that go something like this 'My GF is not a random visitor and as long as she doesn't stay the night my GF can't be considered a guest, so I don't understand why she can't come hang out with me in my room. We wouldn't bother you and you wouldn't even know she's there' or 'I know the room is single occupancy, but my mom will be visiting and wants to stay with me. She says she's fine sleeping on the sofa (since the room is single occupancy) and wanted me to ask, if she brings her own bedding, sheets and towels, would you still charge extra (and if so how much) to let her stay for a week?'
Guests will interpret rules to suit their own needs, so it's easier to check and double check that guests clearly understand what certain house rules mean EXACTLY and what is expected of them. It's always better to manage expectations in advance, rather than a few days~hours before the check in date/time.
Before the guest tells you when they plan to check in (as if it's up to them to decide) you should be telling them way in advance before they start planning trip details for that specific day that check in is between 2-4pm and they need to plan their day around this check in window.
