Phishing attacks

[CasaFlorestos0]

I recently had one of the above, so there must be hundreds of others. Messages were sent as if from me asking guests to provide new card numbers or their reservation would be cancelled.

I contacted Airbnb immediately and reported it, but they were unwilling to send all my future guests a system email. I spent a whole day contacting people, who in many instances had had money stolen from their accounts. Eventually I got an email from Airbnb saying they invested lots of time and money preventing such attacks and that I should change my password more often. I had already done so.

4 days later and there was another phishing attack on my account. I immediately changed by password. Future guests wrote to me saying the scammer was at it again. I called Airbnb as they failed to respond to a message after many hours. All they were interested in were the guest booking numbers who HAD MADE UNAUTHORISED PAYMENTS TO ME!!!! 

It seems Airbnb support is populated by untrained individuals who would rather persecute hosts that listen. 

I won't be booking via Airbnb as a guest ever again. How about you?

[A-Home-In-Madeira0]

I had similar experience with around 500 reservations. Airbnb was not helping to warn guests in the first hour. Just a message or email or sms from Airbnb would help hundreds of guests. Airbnb could do it in minutes. I spent 18 hours.

Instead Airnb was blocking my access to the account constanly and I couldn't contact the guests. I spent more than 18 hours searching reservations to answer one by one scrolling down hundreds of .essages to find the next one after every message... and also replying questions from guests and Airbnb ambassadors. Instead of helping Airbnb was accusing us for their breach of security and blocking the account causing panic to the guests.

We have 2-factor authentication and shouldn't be possible that someone could guess the password and have the sms code of another phone to send sms as only few main users have phone registered. 

Furthermore our computers were all off on that time and no suspect devices were in the history log we can see. I asked the detailed logs to see was had activity on that time but Airbnb is not sharing to not expose their fault in security. 

Be aware because this can happen any time and guests are not aware about the scam as they believe is Airbnb payment. Guests and Hosts trust Airbnb but I was disappointed with the lack of ability of Airbnb to act in time and help the Community.