Refund mistake

[Sarah5632]

Hello, my consern is that the host sent me a refund by mistake then asked to get back the money. I sent him back the money through Airbnb. My question is: can he cancel the transfert from his bank, or the transfert is final?. If yes and I will lose my money, what can I do?

Thanks

[Mike-And-Jane0]

@Sarah5632 This is really a question for your bank to answer. I hope the money has actually arrived in your account. If the host does try and claim it back then at least you have paid him through Airbnb so they may come to your aid.

[Alicia753]

Hi @Sarah5632, regarding Money Sent and Refunds via Airbnb Resolution center, it will be final once it's sent. The process is typically final. However, the exact timing and finality of the refund depend on the payment method and the banks involved.

If you agreed to return the money and did so through Airbnb (not directly to the host's bank account), it is generally considered a secure and appropriate method. Airbnb's platform is designed to handle transactions related to your stay, ensuring both parties are protected.

If there are disputes or concerns about transactions, Airbnb's Resolution Center is the recommended place to resolve these issues. This platform allows guests and hosts to communicate and resolve their issues with the oversight of Airbnb. It's important to keep all communication and transactions within Airbnb's system for documentation and in case Airbnb's intervention is needed. If you need further assistance, you can also ask Airbnb support to get involved.