Reimbursement request

[Sarah5648]

Hi I asked a guest to reimburse me for damage in my kitchen. I thought it was caused by them. It turns out that the dishwasher is faulty and that they may have been a bit rough pulling on it but that it can be fixed easily. I now want to cancel my request as I haven’t been able to get any quotes from plumbers as Airbnb support have asked so I’m just getting my dad to put a new dishwasher in as I’ve got guests coming for several weeks and I just can’t wait for a plumber quote. How do I stop the request and close it down?

[Trude0]

I don’t know how you stop the request - but if you haven’t already, I suggest you contact the guest and let them know you WILL be cancelling it. Otherwise there’s a risk of a bad review, because they feel they have wrongfully accused. 

[Helen3]

Not one I've come across before have you checked with Airbnb @Sarah5648