Scenario: Guest causes major damage and how that might affect superhost status, future bookings, and AirCover request

[Preston35]

I am asking this as a hypothetical to understand the risks.

Scenario:

* Guest cause major damage

* Major damage requires general contract work (i.e. plumber, flooring, etc)

* general contract work makes listing uninhabitable for 7 - 14 days

* Being uninhabitable requires future bookings to be cancelled during the 7 - 14 days

How does this effect a host's superhost status?

* Having to cancel the future bookings

How does this effect the AirCover reimbursement request?

* Due to loss of income from the cancelled bookings.

Are there any other specifics that a host should think about in this type of scenario?

[Lorina14]

@Preston35 

If you keep all communication on the Airbnb platform, and let Airbnb customer support know of the issue when it happens (with pictures and documentation), they can cancel your bookings without penalty to you. 

You will need to submit all documentation for Aircover in time (14 days of booking I think) and have it addressed within 30 days or they can deny the claim. There was a great post about this recently in what to do for an Aircover claim and the host had it resolved in 12 days which is a record!

I don’t believe Aircover covers loss of income but I could be wrong. @Joan2709 is there anything else he should be aware of?