Hello Community,
I hope this finds you all safe and well. Today, I find myself in a situation I never imagined possible and am reaching out to you, our valued community, for support and guidance.
The Situation:
My account has recently been compromised, leading to unauthorized changes including the email and phone number associated with the account, change of payment method, and most distressingly, the change of the payment method resulting in thousands being taken.
Despite immediate and repeated attempts to contact the Trust and Safety Team for assistance, I have received no acknowledgment or response. The lack of communication and resolution has left me feeling both vulnerable and ignored.
My Plea to the Community:
I am reaching out to ask for your support in any form. Whether it's advice on further steps I can take, sharing similar experiences and how they were resolved, or helping this post gain visibility so it reaches someone who can directly intervene, any assistance would be greatly appreciated.
The financial loss is substantial, but the feeling of insecurity and being left in the lurch by the very platforms supposed to protect us adds a layer of distress that is hard to articulate.
If you have experienced anything similar or have any advice on escalating such issues effectively, please share. Additionally, if there are contacts or avenues within the platform that you know might expedite the resolution process, I implore you to guide me.
Thank you for taking the time to read this. The strength of community support is something I have always believed in, and in times like these, it becomes our most valuable asset.
Warm regards,
Jacob
