@정혜1 One risk you take in providing a phone number is that Airbnb may well accuse you of taking bookings outside the platform which could get your listing suspended. The other risk is that any communications are then not recorded on the Airbnb system which might leave you exposed.
There is no real need for the guest to communicate by phone - they can do everything by message very easily
@정혜1 There is no reason for a guest to have your phone number before they have paid for a booking, and in fact phone numbers will be blocked in the messages if you try to insert them.
And you should keep communications with guests on the Airbnb messaging as much as possibe- there is seldom a good reason to phone.
The guest should be able to find the information they need to make a booking through your listing. Anything else they can ask you through the messaging function on the platform.
why are they saying they want to talk to you off the platform? @정혜1