@Joan2709 Thats EXACTLY what the originator of this post and I have experienced. Hence why I am both disputing this (and I go nowhere with airbnb customer service team because the listing did say you maybe asked to put down a deposit). There is therefore inconsistency.
I am both a host and a user. This of it from the users perspective.
How would they know if the host is using a 3rd party channel manager? What defines a channel manager? I use a plugin on my site which aggregates all sources and manages payment. That to me is a channel manager but it won’t be in the usual list of channel managers.
I object to this host which I suspect is the same for the originator, charging me £35 unrefundable to have damage protection when airbnb has air cover.
Can you see the confusion here. There is a difference n responses from airbnb when you call and on this site that’s all I’m saying.