Reservation

[Annet752]

Hi, I just had a reservation from Farid, he came and noticed there were insects. His daughter is allergic. So he asked me to change his reservation from 4 to 1 night. I did, now he asks for a full refund. If i did not cooperate and he had to cancel,

he would have to pay the full amount. The house is situated in the woods, as advertised. So insects are normal, but they don't bite. 

What to do?

Kind regards,

Annet,

[Emiel1 · Accepted solution]

@Annet752 

Dit is de Nederlandstalige community, dus ik antwoord in het Nederlands.

Lijkt me onverstandig een huis in een bos te reserveren als dochter allergisch voor insecten  (Lees: bang voor beestjes)

Deze gast zit je in de maling te nemen., laat hem maar contact met Airbnb opnemen als ie de 1e nacht ook nog terug wil.

vr gr,

Emiel